Cancelling or changing my order
For defective or damaged products, please contact our service team at firstname.lastname@example.org to arrange a refund or exchange.
For damage occurring during shipping and delivery please do not discard any packaging and materials. Please contact us immediately for further instruction.
To start returning process please follow instructions below carefully
1. Email Us
To return an item, please email customer service at email@example.com to obtain a Return Authorization (RA) number. An RA# is a tracking number and does not confirm authorization for credit, product replacement or warranty.
Email with your:
First and Last name
Method of Purchase (Website or in the Shop)
If Website, your Order Number
Your Reason for returning
2. Package Your Product(s)
After receiving an Return Authorization (RA) number, place the item securely in the original packaging with the RMA number written clearly on the outside of the box, and mail your return to the provided mailing address.
Please note, you are responsible for all return shipping charges.
We strongly recommend that you use a trackable method and that you purchase insurance for the value of the product(s) to mail your return. This is necessary should shipping company lose or damage the goods. Kitesource is not responsible for delays caused by you or any third-parties. Any product that has been damaged, is not in its original packaging, or has packaging that has been worn beyond simply opening the product, will not be refunded.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement depending on your credit card company. We will notify you by email when your return has processed.
If your question wasn't answered above, give us a call at 587-735-3535 or send an email to firstname.lastname@example.org
If your gear fails due to manufacturing defect, we welcome you to contact us in order to facilitate a warranty evaluation by the manufacturer.