Any Canadian order over $350 (before tax) includes free shipping unless otherwise stated*. Any US order over $450 (CDN currency) includes free shipping unless otherwise stated.
*COVID update - due to increased shipping costs, Twin Tip boards will incur shipping fees until further notice.
Due to the extremely varied size / weight of kiteboarding equipment, Kitesource offers a fair 4 tiered flat shipping rate schedule (for orders under the free shipping threshold), differing slightly by geographic region. These rates are calculated automatically during your checkout, but before payment.
*Surf boards and Travel bags are generally excluded from free shipping, however may be included on larger orders, solely at the discretion of Kitesource staff.
*Used and closeout items do NOT include free shipping, regardless if specifically stated or not.
*There are some areas within Canada that are excluded due to extremely high shipping costs... you are likely aware if you live in one of these areas, in which case please get in touch for a custom shipping quote.
If you have questions or concerns with shipping costs, please contact us with item and postal code / zip code for a custom shipping quotation.
Kitesource accepts orders from Continental United States. Kitesource does not accept orders from outside the Continental United States.
Additional import tariffs, duties, taxes, brokerage fees and any other costs related to order delivery are the customers responsibility. The customer is responsible for return freight charges should delivery be refused or undeliverable.
DAMAGE DURING SHIPPING:
Make sure to inspect your package for damage before signing for it. We will do our best to pack it up tight. Contact us immediately if your package was damaged during shipping. Please keep all of the packaging materials.
ATTENTION: Some manufacturers wrap smaller parts/components (ie. fins and screws) in cardboard and/or bubble. It is possible to unintentionally discard these critical parts. This is frequently the case for: Windsurf boards, Stand Up Paddle Boards, Surf Boards, Kite Boards, as well as other products.